For Insurance Professionals

Pre-Loss Documentation That Gives Insurance Agents an Answer at Claim Time

DHDO provides done-for-you Matterport 3D pre-loss documentation for insurance agents, brokers, and adjusters across South Louisiana. Your client gets a professional, tagged, and dated record of their home — built before a claim, not reconstructed after one — so you're never the one without an answer when a client calls.

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What We Do

The Call You Never Have to Make

The hardest call in your book is the one where a client's claim is disputed and there's nothing to point to. DHDO closes that gap before it opens. Our team scans the property, tags the assets, and delivers a timestamped digital record your client — and you — can reference the day it matters.

In Lake Charles, this isn't hypothetical. After Hurricanes Laura and Delta, thousands of homeowners had to prove what they'd lost from memory and a few phone photos — and many settled for less because of it. A pre-loss record is the difference between remembering a room and documenting it.

DHDO is a documentation tool, not an insurance producer, adjuster, or inspector. We don't determine coverage, assign value, or make underwriting calls — we document what's there, so the people who do have a solid, dated record to start from.

A high-value signed item documented and asset-tagged inside a DHDO pre-loss scan — item, condition, and proof of ownership recorded before any claim

Pre-Loss, Not Post-Claim

Every scan happens before a loss, not after — the difference between a record insurers can rely on and a homeowner's memory of a room that no longer exists.

Done For You, Not DIY

Home inventory apps ask homeowners to do the work, and most never finish it. DHDO's team does the scan, the tagging, and the delivery — nothing for your client to maintain.

A Record Every Party Can Reference

One secure link. Your client, your office, and the adjuster can each view the same documented record — no chasing photos or receipts after the fact.

Measured, Not Estimated

Hand-measured inspections leave room for error — overshoot the footprint and a client pays for coverage they don't need; undershoot it and they're underinsured on what they do have. A DHDO scan captures exact measurements from day one, so the file starts from a precise record, not a guess.

How We Help

Built Around How You Work

Agents & Brokers

You make the introduction — that's the entire ask. No new software, no added workflow, no cost to your agency. Your client gets a documented home; you get a client who's harder to lose after a bad claim.

Surplus & Specialty Lines

E&S, commercial, and high-net-worth accounts often have more room to work with than a standard admitted policy allows. A dated, tagged record gives your client something concrete to bring into that conversation — including on premium, where your carrier allows it.

Adjusters

Review a property without waiting on access. A DHDO scan gives you room-by-room detail, tagged assets, and current condition, so you can work a file from your desk.

Your Clients

One secure link to their home's digital record — 3D walkthrough, floor plans, photos, and tagged belongings with purchase details — ready whenever they need it, not just after a loss.

Our Process

How Partnering Works

A Short Call, No Commitment

We walk you through what DHDO does and how the introduction works. No contract, no obligation.

Billed to Your Client, Not Your Agency

Your client pays for their own scan directly, the same as any home service. There's no cost or billing relationship on your end.

One Visit, Delivered in Days

A DHDO team member scans the property in a single visit. Your client's digital record is delivered within about two weeks of the visit.

One Link Into Your Existing Workflow

Your client's record lives in one shareable link you can reference at renewal, at claim time, or any time a client calls — no new system for your office to learn.

Give your clients an answer before they need one.

Start the conversation about pre-loss documentation for your book of business across South Louisiana.

No cost to you or your agency. You make the introduction — we handle the rest.

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The Client Portal

One Secure Home for Every Record

Every scan, floor plan, and tagged asset lives in one secure client portal — not scattered across texts, emails, or a drawer of receipts. Your client controls access and can share it directly with you or their adjuster when it's needed. For agents, that access becomes a claims advantage. Once a client shares their record, you can pull the pre-loss scan up next to the post-event scan, side by side, and see exactly what changed — no guesswork, no dispute over what was there, just a documented answer that moves the claim forward.

A documented property shown as a 3D dollhouse with individual inventory tags pinned to items throughout the space, presented in the DHDO portal

An actual pre-loss record. Each pin is a tagged item, filterable by category — this is what your client can hand an adjuster.

View the Client Portal

74%

of homeowners who lost their homes in a recent major disaster were underinsured — most believed they were fully covered.Source: University of Colorado Boulder, Marshall Fire underinsurance study

FAQ

Common Questions,
Straight Answers.

You don’t sell or manage anything — you make an introduction. Give your client DHDO’s contact information, or let us know you have a client interested, and our team handles scheduling, the scan, and delivery.

Apps and checklists ask the homeowner to do the work, and most never finish — so when a claim happens, there’s often nothing usable to hand an adjuster. DHDO is done-for-you: our team scans the property, tags the assets, and delivers a complete, professional-grade record your client never has to build or maintain themselves.

DHDO doesn’t require you or your agency to adopt any new software. Your client’s record is delivered as a single secure link you can share with an adjuster or carrier alongside however you already handle claims and renewals.

Your client owns their record and decides who sees it. They can share their secure portal link with you, an adjuster, or a carrier at their discretion — DHDO doesn’t grant agency access automatically, and we don’t sell or share client documentation with third parties. If a client wants you to have standing access, they can add you directly.

Yes — DHDO scans and tags residential, commercial, and industrial properties, including high-value homes often written through E&S/surplus carriers, where the complexity and value of the property typically call for more detailed documentation. The process doesn’t change based on carrier type: DHDO documents the property, and your carrier decides how that factors into underwriting or pricing.