Last updated: May 2026 · DHDO — Digital Home Documentation & Organization, a Division of Bradberry Construction & Design, Lake Charles, Louisiana.
Overview
DHDO ("we," "us," or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe.
By using our website at www.dhdoscan.com or submitting any form, you agree to the practices described in this policy.
Information We Collect
We collect information you provide directly to us, including:
- Contact information — name, email address, phone number
- Property information — address, square footage, property type, year built, access notes
- Asset and inventory data — item descriptions, serial numbers, VINs, purchase receipts, replacement values, and high-value item details submitted through our intake form
- Scheduling preferences — preferred scan dates, availability, and special instructions for our scan team
- Secondary contact information — spouse, partner, or property manager details if provided
We may also automatically collect certain technical information when you visit our website, including browser type, device type, pages visited, and referring URLs — used only for improving our site experience.
How We Use Your Information
The information we collect is used solely to provide and improve our documentation services, including:
- Scheduling and coordinating your scan appointment
- Building your DHDO documentation package with tagged assets and inventory records
- Sending confirmation and follow-up communications related to your scan
- Responding to questions or service requests you submit
- Improving our website, services, and client experience
We do not use your information for unsolicited marketing. We will never sell, rent, or trade your personal information to any third party.
How Your Data Is Stored
Your information is handled through the following systems:
- Form submissions — collected via our website and stored in a private Google Sheet accessible only to the DHDO team
- Scan data — your 3D scan is hosted on Matterport's secure cloud platform. Access is controlled by a private link that only you control and share
- Email communications — confirmation and notification emails are sent via Google Workspace. We do not store email content beyond standard inbox retention
- Receipts and documentation files — any receipts or documents you provide are stored securely and used only to build your documentation package
Third-Party Services
We use the following trusted third-party services to operate our business. Each has its own privacy policy governing how they handle data:
- Matterport — 3D scan hosting and delivery (matterport.com/privacy)
- Google Workspace — email, forms, and data storage (policies.google.com/privacy)
- Google Analytics / Google Tag Manager — anonymous website usage analytics (when enabled)
- Vercel — website hosting (vercel.com/legal/privacy-policy)
We do not share your personal information with any of these services beyond what is required to deliver your documentation service.
Data Retention
We retain your information for as long as necessary to provide your service and maintain our records for legitimate business purposes. Your Matterport scan link remains active as long as your account is in good standing.
If you would like your information removed from our records, please contact us and we will fulfill your request within 30 days.
Your Rights
You have the right to:
- Request a copy of the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of any future communications from us
To exercise any of these rights, contact us at jay@dhdoscan.com or call (337) 842-5404.
Children's Privacy
Our services are intended for adults 18 years and older. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information through our site, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website after any changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please reach out:
- Email — jay@dhdoscan.com
- Phone — (337) 842-5404
- Address — Lake Charles, Louisiana
- Website — www.dhdoscan.com